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How to Thank Your Donors

Monday, November 18, 2013 12:00 pm - 1:00 pm  ET
Live Chat

Your thank you letter has a bigger role than just acknowledging donors' contributions. It is an important part of building relationships with donors, and what it says (or doesn't say) can motivate them to stay with your organization; contribute more time, talent, or money; or find another charity to support.

Learn the dos & don’ts of thanking your supporters so that they'll stay with your organization in this live chat. We'll also talk about ways to thank donors via technology.

Experts for this live chat:

Andrea Berry

Andrea Berry, director of partnerships and learning at Idealware, oversees the organization’s training activities including online seminars and live presentations. A co-author of both the Idealware Nonprofit Social Media Decision Guide and the Consumers Guide to Donor Management Systems, and the creator of more than 100 hours of curriculum, Andrea has worked with nonprofits of all sizes to help them answer mission-centric technology questions. Read her article, "11 Ways To Thank Donors Via Technology" (NonProfit Times, Aug. 8, 2011). 

Lisa Sargent

Lisa Sargent, president of Sargent Communications, specializes in direct mail and e-mail fundraising and donor care communications for nonprofits. She is also the voice behind the popular online copywriting clinic on donation thank-you letters, hosted at SOFII, the Showcase of Fundraising Innovation and Inspiration, and has written for FundRaising Success magazine, The Agitator and Mal Warwick’s newsletter, among others. Read her article, "How to Write a Better Donation Thank You Letter (And Why It Matters)".

Want to make sure that your question gets asked? Send it to us in advance! You also can post questions or comments when the chat goes live, as well as interact with presenters and other readers.

How Live Chat Works. Live chats are text-only discussions that happen entirely online. It will NOT HAVE AUDIO. The chat window will "open" about 30 minutes before the event starts. If you cannot participate during the live event, the full transcript will be available afterward in our live chat gallery.

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